Complaints Procedure

Because we value customer satisfaction, we encourage you to contact us if you have a complaint about a product you purchased or our service. Please do so as soon as possible, partly to limit any potential damage. A complaint is considered timely if it is submitted within two months after discovery. This also applies if the purchased product does not meet the expectations you could reasonably have based on the product description. It is in your interest to submit complaints in writing.

If you have a complaint about our products or our service, you can contact us via [email protected].

We will respond to your complaint within 14 days. If we need more time, we will inform you within 14 days when you can expect a response.

If you are not satisfied with the handling of your complaint, you may submit it for mediation to Thuiswinkel.org via:
https://www.thuiswinkel.org/consumenten/helpcenter/klacht-indienen/

If mediation does not lead to a solution, you may submit the dispute to the Geschillencommissie via www.sgc.nl. Fees apply when submitting a dispute to this dispute resolution body.

For cross-border complaints within the European Union, you can contact the European Consumer Centre (ECC).